:root { color-scheme: dark; font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; }
* { box-sizing: border-box; }
body { min-height: 100vh; margin: 0; background: radial-gradient(circle at 85% 10%, rgba(40,199,183,.22), transparent 28%), radial-gradient(circle at 8% 86%, rgba(118,61,185,.36), transparent 34%), #0b1020; color: #f8f8fb; }
.complaint-shell { width: min(760px, calc(100% - 32px)); margin: auto; padding: 34px 0; }
.complaint-brand { display: flex; align-items: center; gap: 12px; margin: 0 0 20px 10px; color: inherit; text-decoration: none; }
.complaint-brand img, .complaint-receipt > img { width: 54px; height: 54px; border-radius: 50%; object-fit: cover; }
.complaint-brand span { display: grid; }
.complaint-brand small { color: #aaa4b7; font-size: 9px; letter-spacing: .12em; text-transform: uppercase; }
.complaint-card { padding: clamp(24px, 6vw, 52px); border: 1px solid rgba(255,255,255,.16); border-radius: 30px; background: rgba(16,23,39,.94); box-shadow: 0 35px 90px rgba(0,0,0,.28); }
.kicker { margin: 0 0 13px; color: #f2be3e; font-size: 10px; font-weight: 900; letter-spacing: .16em; }
h1 { margin: 0; font-size: clamp(36px, 7vw, 64px); line-height: .95; letter-spacing: -.05em; text-wrap: balance; }
.lede, .complaint-receipt > p { color: #bcc4d1; line-height: 1.6; }
.complaint-subject { display: grid; gap: 5px; margin: 24px 0; padding: 18px; border-left: 4px solid #28c7b7; border-radius: 0 15px 15px 0; background: #172238; }
.complaint-subject small { color: #8f99aa; text-transform: uppercase; letter-spacing: .1em; }
form { display: grid; gap: 17px; }
label { display: grid; gap: 8px; }
label span { font-size: 12px; font-weight: 800; }
select, textarea { width: 100%; border: 1px solid #3c4659; border-radius: 12px; background: #0d1424; color: #fff; padding: 14px; font: inherit; }
textarea { resize: vertical; line-height: 1.5; }
select:focus, textarea:focus { outline: 3px solid rgba(40,199,183,.28); border-color: #28c7b7; }
.privacy-note { padding: 16px; border: 1px solid rgba(242,190,62,.35); border-radius: 14px; background: rgba(242,190,62,.07); }
.privacy-note strong { color: #f2be3e; }
.privacy-note p { margin: 5px 0 0; color: #c7c0ac; font-size: 12px; line-height: 1.5; }
button, .button-link { display: inline-flex; justify-content: center; border: 0; border-radius: 12px; background: #f2be3e; color: #111725; padding: 15px 20px; font-weight: 900; text-decoration: none; cursor: pointer; }
.back { display: inline-block; margin-top: 22px; color: #b5bdca; font-size: 12px; }
.validation { color: #ff9a91; }
.complaint-receipt { text-align: center; }
.complaint-receipt > img { width: 76px; height: 76px; margin-bottom: 24px; }
.receipt-code { display: grid; gap: 6px; margin: 25px 0; padding: 18px; border: 1px solid #30394f; border-radius: 16px; }
.receipt-code small { color: #8f99aa; text-transform: uppercase; letter-spacing: .1em; }
.receipt-code strong { font-size: 20px; letter-spacing: .12em; }
.urgent { color: #ffb48e !important; font-weight: 800; }
@media (max-width: 520px) { .complaint-shell { width: min(100% - 20px, 760px); padding: 14px 0; } .complaint-card { border-radius: 22px; } }